SMS Terms & Conditions
Effective: October 7, 2026

By providing your mobile phone number to Pileus Technologies (“Pileus,” “we,” “us,” or “our”) and opting in to our SMS messaging program, you agree to the following terms and conditions.

Program Description
Pileus Technologies is a Managed Service Provider based in Wichita, Kansas. Our SMS program sends text messages to clients, authorized client contacts, prospects, and other individuals who have expressly opted in.

Message types may include:

Service and outage notifications

  • Support ticket updates and technician dispatch alerts
  • Appointment confirmations and reminders
  • Account, billing, and security alerts
  • Multi-factor authentication (MFA) codes, when applicable
  • Occasional operational or business communications related to services you have requested

We do not send marketing or promotional SMS messages unless you have separately opted in to receive them.

How to Opt In
You may opt in to receive SMS messages from Pileus Technologies by:

  • Checking the SMS consent box on a form at pileustech.com;
  • Signing a written agreement (such as a service agreement or client onboarding form) that includes an SMS consent provision; or
  • Providing verbal consent that is documented in our systems.

Consent to receive SMS messages is not a condition of purchasing any goods or services from Pileus Technologies.

Message Frequency
Message frequency varies based on your account activity, support requests, and the services you receive.

Message and Data Rates
Message and data rates may apply, depending on your mobile carrier and plan. Pileus Technologies is not responsible for any carrier charges incurred as a result of receiving SMS messages from us.

How to Opt Out
You can cancel the SMS service at any time by replying STOP to any message you receive from us. After you send STOP, we will send you a confirmation message, and you will not receive additional SMS messages from the program. If you want to rejoin, sign up as you did the first time, and we will resume sending SMS messages to you.

How to Get Help
For help with the SMS program, reply HELP to any message you receive from us, or contact us using the information below:

Email: support@pileustech.com
Phone: (316) 350-8550
Website: https://www.pileustech.com

Supported Carriers
The SMS program is available on most major U.S. carriers, including AT&T, T-Mobile, Verizon Wireless, Sprint, U.S. Cellular, Boost Mobile, MetroPCS, Virgin Mobile, Cricket, and others.

Carriers are not liable for delayed or undelivered messages.

Privacy
We respect your privacy. Mobile phone numbers and SMS opt-in consent are never shared with third parties or affiliates for marketing or promotional purposes. For full details on how we collect, use, and protect your information, see our Privacy Policy at https://www.pileustech.com/privacy-policy.

Changes to These Terms
We may update these SMS Terms & Conditions from time to time. The most current version will always be posted at pileustech.com/sms-terms, with the effective date noted above.